The challenge
Correspondence arrived and left on paper, so finding a letter, knowing who was handling it and producing sector statistics depended on manual registers.
The solution
- Digital registration of incoming and outgoing correspondence with reference numbers and attachments.
- Assignment and follow-up, so every item has an owner and a status.
- Statistics and reports for the sector drawn from the same records.
Incoming & outgoing
Every letter registered, numbered, scanned and searchable.
Follow-up
Assignments, deadlines and status for each item.
Sector statistics
Reports for management and the sector from one data source.
Technology architecture
Access
- Secretariat console
- Management dashboard
Services
- Correspondence register
- Workflow
- Statistics
Data
- Document store
- Records
- Reporting model
Implementation approach
How we structure delivery for a system of this kind.
01
Digitise the register first, then add workflow and reporting on top.
02
Keep the reference numbering the staff already know.
Outcomes
We publish measured results only once the client has verified them. Ask us about this project and we will share what we can.
Reviewer note: No measured outcomes have been approved for publication yet. Add verified figures here.
Related capabilities
Source: Information supplied by ITechPro (10 Oct 2026).